1-YEAR NEW PRODUCT WARRANTY
Sonar Safety Systems, Inc. makes the following limited warranty, which is effective at the time of the original end-user purchase.
NOTE: Optional warranty products and service protection plans are available for all SSSI products and may be purchased at the time of the original end-user purchase or any time during the original Limited 1-Year New Product Warranty period.
SSSI warrants its products against defects in materials for a period of 1 year after the date of purchase. During this period, SSSI will repair or replace a defective product or part without charge to the customer. The customer must send the defective product or part to SSSI or an authorized SSSI dealer. The customer must pay for all transportation and insurance charges for sending the unit to be repaired. SSSI’s total liability is limited to the original product cost.
Customer’s Responsibility
The above warranty is subject to the following conditions:
Customer must notify SSSI within 15 days of discovering the defective product or part and provide a description of the defect and complete information about the manner of its discovery.
All warranty servicing of this product must be performed by SSSI or an authorized servicing agent.
Warranty extends only to defects in materials as limited above. Warranty does not extend to any product or part that has been lost or discarded by the customer; to damage to products or parts caused by misuse, accident, improper installation, improper maintenance, or use in violation of instructions furnished with the product; to units that have been altered or modified without authorization of SSSI; to damage to products or parts thereof that have had the serial number removed, altered, defaced, or rendered illegible; or to any failure of the product to function caused by burglary, fire, flood, war, riot, civil commotion, Acts of God, or any other condition beyond the control of SSSI.
Obtaining Warranty Service
To obtain warranty service, the customer must contact the SSSI to report a defective product (the customer must report the model number and invoice number, or serial number if available.). SSSI will assist in troubleshooting the problem and, if necessary, issue a return material authorization (RMA) number. The customer must include this number on the outside of each package shipped to SSSI. If the product was returned due to malfunction, SSSI will test said defective product to determine the cause of its malfunction. If the item is deemed in complete working order, the customer will have 2 options
· Customer may be shipped the product back and pay the original invoice.
Or
· Customer may request the return be processed in which case they will incur a re-stocking fee.
If the product is found to be defective, the customer will receive a full refund or a new product.
If the customer requires a replacement be shipped in advance of SSSI receiving and testing the item, the customer will be required to sign and abide by SSSI’s ADVANCE REPLACEMENT POLICY.
Restocking Fee
Restocking fee (Hindsight System: 25% / Camera System: 25%) is charged for the return of each non-defective item. The system must be returned in its entirety. Incomplete returns will not be accepted. All returned products must be in new and acceptable condition for stock and resale.
Waiving the re-stocking fee will require the customer to notify SSSI and ordering replacement parts within 15 business days of receipt of their order.
IMPORTANT: Packing and Shipping Instructions
When a product requires service, only the affected component must be returned. The customer must use proper packing material to ensure against damage during shipping. Any shipping damage caused by improper packing is not covered under this warranty. In addition, the customer must include a return material authorization (RMA) number on the outside of each package shipped to SSSI and a letter explaining the defect with the product.
OPTIONAL WARRANTY PRODUCTS
Optional warranty products or service protection plans are available for all SSSI products and may be purchased at the time of the original end-user purchase or any time during the original 1-Year New Product Warranty period.
Please note that all SSSI policies are performed with its customer’s needs and requirements in mind!